KUALITAS LAYANAN ONLINE PERPUSTAKAAN UNIVERSITAS ATMA JAYA YOGYAKARTA DI MASA PANDEMI COVID-19

Lende, Petrus and Sulhan, Muhamad (2021) KUALITAS LAYANAN ONLINE PERPUSTAKAAN UNIVERSITAS ATMA JAYA YOGYAKARTA DI MASA PANDEMI COVID-19. Jurnal Online. (In Press)

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Abstract

ABSTRACT Atma Jaya Yogyakarta Library is one of the University libraries. UAJY Library has an important role in providing online services to librarians in this case all academic community to help the need of information availability during Covid-19 pandemic. Online services quality and librarians satisfaction are two different things but correlated which means that online services is deemed good through librarians' perceptions receiving the services. Therefore, this thesis discusses "Online Services Quality of Atma Jaya University Yogyakarta Library during Covid-19 Pandemic". The measurement used LibQual+TM method to see the librarians' perceptions and expectations. The discussion in this thesis is specific on Information Control dimension (information quality and information access) in LibQual+TM method on the collection content Scope indicator of digital/Scope of Content (SC). Information access convenience (C). Ease of Navigation (EN). Timeliness (T). Facility in website /Equipment (E). Information access Independence/Self-Reliance (SR). The purpose of this thesis research 1). Measure the online services quality level of Information Control dimension (information quality and information access) in LibQual+TM method during Covid-19 pandemic. 2). Investigate the online service quality effectiveness on Information Control dimension (information quality and information access) in LibQual+TM method at Universitas Atma Jaya Yogyakarta Library during Covid-19 pandemic. This thesis research uses a descriptive quantitative approach through the survey method. The sampling was by purposive sampling technique with 100 respondents as samples. The data analysis technique was with mean difference T-Test and SPSS for windows version 25 software. The result in general showed that librarians have yet met the minimum expectation meaning that they were not satisfied with the services provided. Therefore, based on Adequacy Gap (AG) analysis an effective indicator or close to the librarians' expectation was Convenience indicator as much as 0.06. Meanwhile, the result of Superiority Gap (SG) analysis on Timeliness (T) indicator was -0.70. Keywords: Quality, Online Services, Atma Jaya Yogyakarta Library, Covid-19, LibQual+TM Method, Information Control Dimension.

Item Type:	Article
Subjects:	Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Depositing User:	Petrus Lende
Date Deposited:	19 Nov 2021 13:30
Last Modified:	19 Nov 2021 13:30
URI:	http://repository.unika-weetebula.ac.id/id/eprint/40

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